Shipping Policy

How shipping works at Encore

This is a quote-first storefront. You do not checkout online. When you request a quote, a real person prices the blanks, decoration, and shipping for your destination, qty, and timeline. We ship nationwide with major carriers (FedEx, UPS, USPS as the job needs).

Free ground shipping on apparel orders over $10,000

Decorated apparel orders over $10,000 include standard ground shipping to one address in the continental United States. The qualifying decorated apparel subtotal is calculated after discounts and before tax and shipping. Non-apparel items do not count toward the threshold.

Expedited shipping, drop shipping, shipments to multiple addresses, and destinations outside the continental United States are excluded. Your quote confirms eligibility and shows free ground shipping on qualifying orders.

What the quote includes

Production location. Decoration (embroidery, print, laser, UV color) is done in-house in San Diego, California.
Timeline honesty. Blank stock, decoration method, and qty set production time. Transit is separate. We put an in-hands date on the quote when we have enough info.
Quick Ship. Styles marked Available for Quick Ship have meaningful blank inventory so we can start faster. Quick Ship decorated orders have a $3,500 program minimum per order. Stock moves daily; we reconfirm on the quote.
Style minimums. Minimum quantities vary by product. Check the product page for the listed minimum. Your quote confirms the quantities, decoration and delivery details for your order.
Shipping cost. Qualifying decorated apparel orders receive free ground shipping under the policy above. For other orders or shipping services, freight is calculated for your destination and package details. Your quote shows the shipping charge before you pay.
Split / multi-location ships. Possible when needed. Tell us on the quote form and we price it cleanly.

Damage, delays, and tracking

We send tracking when the order leaves. If a carton shows up damaged, photo it and contact us within 48 hours of delivery so we can open a claim with the carrier.
Carrier weather and peak-season delays happen. We do not invent magic transit times to win the quote.

Questions before you order? Call 619-550-3730 or use the contact form. Returns are covered on the return policy.